FAQs

HOW DO I KNOW IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?

You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been despatched and we will give you the tracking ID to follow up your shipment.

HOW DO I KNOW WHEN MY ORDER WILL ARRIVE?

Once you're at checkout you'll have an ETA for each of the products you order.
The ETA may differ between products depending on where they are, but you would receive your order with 3 days.

HOW DO I RETURN AN ITEM FOR REFUND?

If your item has all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 28 days return period please ship it back following the instructions on the return’s links. https://gymgenetix.returnscenter.com/

Once we receive your return, we will send you an email to confirm that we’ve received it. If no exception with your return is faced your request will be processed within 2-3 working days.

To return your order, please use a ‘TRACKED’ Service as we can only refund items which are returned to us. We don't reimburse you for your postage cost back to us.

HOW DO I EXCHANGE AN ITEM?

If your item had all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 28 days returns period please ship it back following the instructions on the returns link https://gymgenetix.returnscenter.com

Once we receive your return, we will send you an email to confirm that we’ve received it. If no exception with your return is faced, your request will be processed within 2-3 working days when we will send you your exchange item(s). As soon as we ship your item(s), you'll receive an email with the tracking ID to follow up your shipment.

OUR RETURNS POLICY

The items must be unused, unworn, fitted with the original tags and packaging and with no markings or any type of damage.

Items must be returned in the condition they were received in otherwise refunds & exchanges cannot be enforced.

All returns must be shipped within 28 days of being received. Please use a tracking number on all returns/exchanges, we can only refund/exchange for goods we receive that fit our terms.

SOMETHING I PURCHASED IS NOW IN SALE. CAN I RECEIVE A PRICE ADJUSTMENT?

If the item has been purchased within 28 days of price change you can receive the price difference off your next order.

DO YOU SHIP INTERNATIONALLY?

We ship all over the world.

PAYMENT METHODS ACCEPTED?

Klarna

Paypal

Clearpay

Credit card

Debit card